> For the complete documentation index, see [llms.txt](https://docs.apismart.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apismart.ai/help-and-resources/contact-support.md).

# Contact Support

Contact ApiSmart Support for help with API requests, billing, account access, model availability, and technical issues.

If you cannot resolve an issue using the documentation or troubleshooting guides, contact ApiSmart Support for assistance.

### 📩 How to Contact Us

You can contact ApiSmart Support through:

**Email:** `support@apismart.ai`

You may also use the available support or customer service channel in the ApiSmart website or Console.

<figure><img src="https://3886476465-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9rNjqyBvjfy7u1IjU03v%2Fuploads%2FEYarRnrVf5QrsjbKEqEi%2F%E5%B1%80%E9%83%A8%E6%88%AA%E5%8F%96_20260728_155134.png?alt=media&amp;token=d80da82e-f78f-4470-bba6-46cb37ed6298" alt=""><figcaption></figcaption></figure>

### 🛠️ Before Contacting Support

Before sending a support request, check the relevant documentation first:

* [**API Key and Authentication Issues**](/troubleshooting/api-key-and-authentication-issues.md) — `401` and authentication problems
* [**Model and Request Errors**](/troubleshooting/model-and-request-errors.md) — model IDs, parameters, and `400` / `403` errors
* [**Balance and Usage Limit Issues**](/troubleshooting/balance-and-usage-limit-issues.md) — `402`, balance, and `429`
* [**Timeout and Connection Issues**](/troubleshooting/timeout-and-connection-issues.md) — timeouts and temporary `5xx` errors
* [**HTTP Status Codes and API Errors**](/troubleshooting/http-status-codes-and-api-errors.md) — complete error reference

This may help you resolve common issues more quickly.

### 📋 What to Include

For API-related issues, include enough information for the support team to identify the request:

* Request ID
* Request time
* API endpoint
* Model ID
* HTTP status code
* Error code and error message
* Relevant request parameters
* Screenshot or log excerpt, if useful

For billing or payment issues, include the relevant **Order ID** or **Request ID** when available.

Providing these details can help reduce unnecessary back-and-forth.

### 🔒 Do Not Share Your Full API Key

Never send your full API Key in a support request.

If a screenshot, command, or log contains your API Key, remove or mask it before sending.

For example:

```
sk-********************************abcd
```

If you believe an API Key has been exposed, disable or replace it from the ApiSmart Console.

See [**Secure Your API Keys**](/welcome-to-apismart/api-keys/secure-your-api-keys.md) for more information.

### 🔎 Find a Request ID

For API request issues, open:

**Console → Usage Logs**

<figure><img src="https://3886476465-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9rNjqyBvjfy7u1IjU03v%2Fuploads%2FwOQkyYYrOUx09fnk34Il%2F%E5%B1%80%E9%83%A8%E6%88%AA%E5%8F%96_20260822_200442.png?alt=media&amp;token=bf4a6e0a-799e-40a6-8896-0b34bdcfec5f" alt=""><figcaption></figcaption></figure>

Locate the affected request and copy its **Request ID**.

Request IDs are especially useful when troubleshooting failed requests, unexpected costs, or model errors.

### ➡️ Useful Resources

Before contacting support, you may also find these pages helpful:

* [**Frequently Asked Questions**](/help-and-resources/frequently-asked-questions.md)
* [**Usage Logs and Costs**](/api-usage/usage-logs-and-costs.md)
* [**HTTP Status Codes and API Errors**](/troubleshooting/http-status-codes-and-api-errors.md)
* [**Model Pricing and Billing**](/models-and-pricing/model-pricing-and-billing.md)
* [**Generated Media History**](/api-usage/generated-media-history.md)