> For the complete documentation index, see [llms.txt](https://docs.apismart.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apismart.ai/help-and-resources/contact-support.md).

# Contact Support

If you need help with your ApiSmart account, API integration, billing, or technical issues, contact the ApiSmart support team.

Before contacting support, check the related documentation and prepare the required information to help us investigate your issue faster.

***

### Contact Methods

#### Email Support

You can contact ApiSmart support by email:

📧 [**support@apismart.ai**](mailto:support@apismart.ai)

When sending an email, include a clear description of your issue and relevant details.

***

#### Online Support

You can also contact support through the online customer service available on the ApiSmart website.

<figure><img src="/files/7AvNz2lSiSGW6as6VrZ6" alt=""><figcaption></figcaption></figure>

Online support can help with:

* Account questions
* API usage questions
* Billing-related questions
* Technical issues

***

### Before Contacting Support

To help us resolve your issue faster, include:

#### Account Information

Provide:

* Registered account email
* Account-related issue description

Do not include:

* Account password
* Email verification codes

***

#### API Request Information

For API-related issues, include:

* API endpoint
* Model ID
* Request time
* HTTP status code
* Error message
* Request ID (if available)

Example:

```
Model ID:
Request Time:
HTTP Status:
Request ID:
Error Message:
```

***

#### Billing or Payment Issues

For payment-related questions, include:

* Order ID
* Payment time
* Payment method
* Payment status
* Relevant screenshots

For security reasons, do not send:

* Payment passwords
* Full payment credentials
* Private wallet keys

***

### Security Notice

To protect your account:

Do not provide:

* Full API Token
* Account password
* Verification codes
* Private keys or seed phrases

> 🔐 Never provide your full API Token to support.

If an API Token may have been exposed:

1. Disable the Token immediately.
2. Create a new Token if needed.
3. Review recent activity in **Usage Logs**.

***

### Related Resources

Before contacting support, you may find these resources helpful:

* [**Frequently Asked Questions**](/help-and-resources/frequently-asked-questions.md)
* [**HTTP Status Codes and API Errors**](/troubleshooting/http-status-codes-and-api-errors.md)
* [**API Token and Authentication Issues**](/troubleshooting/api-token-and-authentication-issues.md)
* [**Model and Request Errors**](/troubleshooting/model-and-request-errors.md)
* [**Balance and Usage Limit Issues**](/troubleshooting/balance-and-usage-limit-issues.md)
* [**Timeout and Connection Issues**](/troubleshooting/timeout-and-connection-issues.md)

***

### Support Checklist

Before submitting a request, confirm:

✅ You checked the related documentation.\
✅ You included the Request ID (if available).\
✅ You did not share sensitive account information.\
✅ You provided enough details for investigation.